01
Deep Industry Expertise
We understand the nuances of Operations and complex back-office workflows, and tailor solutions to the operational reality.
Simplify.
Optimize.
Grow.
We empower businesses to achieve operational excellence through process optimization and strategic technology enablement. Start simple, scale smart.
Kien Consultants helps businesses optimize processes, reduce costs, and drive sustainable growth.
02
Client-Centric Philosophy
Your best interest is our top priority. A strong SOP always delivers 80-90% of the value which helps you understand your business better and Automate repetitive processes.
03
Technology-Agnostic
We don't sell tools. We choose the simplest solution that creates clear decision impact and stays maintainable long-term.
Unlock Operational Excellence: Process First, Technology Last
Our proven methodology ensures technology serves the business - not the other way around. We prioritize simplicity and value.
A structured review of your current workflows to identify bottlenecks, control gaps,
cycle-time issues, and cost leakages - before any tool decisions.
We simplify steps, rationalize controls, reduce approval layers, and improve turnaround time
so the operation becomes lean, resilient, and scalable.
Dashboards should surface exceptions, trends, and action - not just numbers.
We start with Excel, and scale only when justified.
We automate only when processes are stable, ROI is clear, risks are understood,
and long-term maintainability is ensured.
Our Approach
SOP Documentation
RACI Matrix Development
Manual vs System Dependencies
Cycle Time Analysis
Phase 1: Business & Process Understanding
We begin by understanding how work actually gets done on the ground. We capture your end-to-end process maps, document SOPs, clarify roles and handoffs (RACI), and identify where ownership breaks down. Then we pinpoint bottlenecks, control gaps, risk points, and rework drivers while separating what's truly manual vs. system-dependent.
Phase 2: Operational Excellence & Reengineering
We redesign the workflow for speed, quality, and control. We remove redundant steps, simplify checks without weakening governance, and reduce unnecessary approvals that slow execution. We also define the right operating rhythm: SLAs, escalation paths, exceptions handling, and measurable cycle-time targets. The result is a leaner process that reduces cost per transaction and performs consistently even as volumes and teams scale
Remove Redundant Steps
Simplify Controls
Reduce Approval Layers
Lower Cost Per Transaction
Data Definitions
Clean Inputs
Exception Reporting
Decision Dashboards
Phase 3: Decision-Grade Data & Visibility
We make performance visible and trustworthy. We define business-ready metrics, standardize data definitions, and build clean, reliable inputs so reporting reflects reality — not patchwork spreadsheets. We design exception-led views that highlight what needs attention (breaks, delays, leakages, outliers), along with dashboards that support daily operations and leadership decisions.
Phase 4: Automation & Technology Enablement
Once the process is stable and the value case is proven, we introduce automation. We select the simplest tools that fit your environment, standardize inputs and controls, and design workflows that are maintainable — not fragile. Implementation includes governance, auditability, handover documentation, and training so your team can run it without constant dependency.
Low-Code Automation
Workflow Orchestration
Tool Rationalization
Sustainable Ops
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FAQs
1 What industries do you serve?
We serve all types of industries - Hospitality, Finance, Healthcare, Manufacturing, etc. Our expertise is adaptable to any business process.
2 How long does a process audit take?
It varies by scope and complexity, but typically ranges from 2-4 weeks for a meaningful audit and deliverable pack.
3 What is your pricing model?
We offer flexible options tailored to your needs, including fixed-fee, hourly, and value-based pricing - with a strong bias towards cost-effective solutions.
